14 day Suitability Guarantee

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Rotoflex Suitability Guarantee

This guarantee is provided with the purpose of giving 100% confidence to any prospective purchaser (both Private and Professional) of a Theraposture Rotoflex (new or refurbished) that the equipment specified by Theraposture will indeed be suitable for the intended user.

All clients purchasing products that have been specified by a Theraposture Assessor will receive the assurance that following the delivery of the purchased product, there will be a period of 14 days to establish that the product is meeting the user’s needs as intended.

How it works:

Following an assessment, once the Rotoflex is delivered and paid for in full, should there be any suitability related reason why the specification isn’t correct and reported to us within 14 days of installation, we will either:

  • Adapt the ROTOFLEX to make it suitable with the agreement of the purchaser. Any addition in specification may incur additional costs. This includes the exchange of mattress.
  • Collect the ROTOFLEX and refund the full costs less a fee to cover all incurred costs, which include the delivery, collection, cleaning and administration. For all Rotoflex beds this will be £625 which is equivalent to the normal rental cost.
  • Collect the product and refund the full costs less a retention to cover the cost of delivery and collection (to a maximum of 10% of the total order value). This will be a standard delivery cost for the product type, regardless of delivery being charges when sold.

Conditions that apply:

  • The product has to be specified by one of Theraposture’s Trusted Assessors or by a Director of Theraposture Ltd.
  • The product has to be paid for in full at the time of the delivery, or must be supplied under official order coverage.
  • If the product is to be remade or refunded, it must be returned to Theraposture in the same condition that it was supplied and complete.
  • If a product is to be remade or modified, a remake agreement must be signed by the client and by Theraposture. Remakes and modifications are not supported by a further suitability guarantee period.

For Rotoflex Beds that are delivered and assessed at the same time, there is no retention if the bed is taken away on the day it’s delivered.

All products (except Rotoflex)

This guarantee is provided with the purpose of giving 100% confidence to any prospective purchaser (both Private and Professional) of a Theraposture product that the equipment specified by Theraposture will indeed be suitable for the intended user.

All clients purchasing products that have been specified by a Theraposture Assessor will receive the assurance that following the delivery of the purchased product, there will be a period of 14 days to establish that the product is meeting the user’s needs as intended.

How it works:

Once the product is made and delivered and paid for in full, should there be any suitability related reason why the specification isn’t
correct, reported to us within 14 days of installation, we will either;

  • Adapt the product to make it suitable with the agreement of the purchaser. Any addition in specification may incur additional costs.
  • Remake the product or supply a different product to an equivalent value of the product supplied.
  • Collect the product and refund the full costs less 10% of the order value to cover all incurred costs, including delivery, collection, cleaning and administration.

Conditions that apply:

  • The product has to be specified by one of Theraposture’s Trusted Assessors or by a Director of Theraposture Ltd.
  • The product has to be paid for in full at the time of the delivery, or must be supplied under official order coverage.
  • If the product is to be remade or refunded, it must be returned to Theraposture in the same condition that it was
    supplied and complete.
  • If a product is to be remade or modified, a remake agreement must be signed by the client and by Theraposture. Remakes or
    modifications are not supported by a further suitability guarantee period.

This guarantee covers all products including made to measure bespoke items and mattresses.

Our objective

Our objective is to achieve a positive outcome for all involved but with the priority being the person using the equipment. It is in no one’s interest for a client to be left with an unsuitable product. We want you to be able to proceed with your purchase confident that we share the same goals as you do. With Theraposture you can proceed without financial risk of buying a product and being stuck with it, if it is not what you expect it to be.

David Holtum, Managing Director
Theraposture Ltd.

Buy back of Rotoflex beds

These are guaranteed prices subject to conditions below.

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For beds purchased from new (one owner / user)

  • For a 1-3 month old product: £3000.00 with free collection worth up to £225.00
  • For a 4-6 month old product: £2750.00 with free collection worth up to £225.00
  • For a 7-12 month old product: £2500.00 with free collection worth up to £225.00
  • For a 12-18 month old product: £1800.00 with free collection worth up to £225.00
  • For a 18-36 month old product: £1500.00 with free collection worth up to £225.00

Any beds older than this will be considered for buy back at the discretion of a Director. We can offer a FOC collection and removal and responsible disposal if no buy back is agreed.

For Double Combinations, we cannot buy back the partner half of the bed, but we are happy to remove it FOC when we are collecting the Rotoflex.

For beds purchased as refurbished models

  • For refurbished beds that are returned up to 3 months after the 14-day Suitability Guarantee, we will give 25% back of the order value. (Includes FOC collection worth up to £225)
  • For refurbished beds that are returned between 3 months and 12 months after the 14-day Suitability Guarantee, we will give 20% back of the order value. (Includes FOC collection worth up to £225)
  • For refurbished beds that are returned between 12 months and 24 months after the 14-day Suitability Guarantee, we will give 17.5% back of the order value. (Includes FOC collection worth up to £225)
  • For refurbished beds that are returned between 24 months and 36 months after the 14-day Suitability Guarantee, we will give 15% back of the order value. (Includes FOC collection worth up to £225)

Any beds older than this may not be wanted. We can offer a FOC collection and removal but no buy
back, unless agreed by a Director.

For Double Combinations, we cannot buy back the partner half of the bed, but we are happy to
remove it FOC when we are collecting the Rotoflex.

Conditions: Beds must be the property of the person selling them. They must be fully operational
and complete (we do not want the battery back-up and sheets back) and must be in good condition.
If the bed is not in good condition, damaged or incomplete, we reserve the right to not buy the bed
back or to reduce the buy-back value.

Prices exclude VAT. E&OE

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