How it works:
Following an assessment, once the Rotoflex is delivered and paid for in full, should there be any suitability related reason why the specification isn’t correct and reported to us within 14 days of installation, we will either;
- Adapt the ROTOFLEX to make it suitable with the agreement of the purchaser. Any addition in specification may incur additional costs. This includes the exchange of mattress.
- Collect the ROTOFLEX and refund the full costs less a fee to cover all incurred costs, which include the delivery, collection, cleaning and administration. For all Rotoflex beds this will be 10% of the order value.
For Rotoflex Beds that are delivered and assessed at the same time, there is no retention if the bed is taken away on the day it’s delivered.