Ruth Bates, OT, Sussex
“I would like to officially commend the work and actions of two of your employees. Peter Wicks and Richard McCracken two of your company reps who (in my opinion); have gone the extra mile to help both a family and myself. Peter’s prompt replies and meticulous work to help organise a cot for a little boy and then Peter and Richard taking the time to set up a loan cot.
Read more about Ruth’s experience
This has resulted in the little boy sleeping really well for the first time in ages and the family having a very upsetting episode come to a positive conclusion. They liaised with the family and their customer care was exemplary. This action impressed me greatly and it is heartwarming to think that people do still help others out when in need on a practical level when an opportunity presents.
Their competency has also helped me greatly in terms of less stress, in that I have not had to double check everything over and I have been reassured that your company will deliver what it says.
Their actions have been noted by myself and I have also advised my managers who have since made decisions on which company they would choose to order from in future.
Theraposture has been reliable but it has delivered much more than just the equipment ordered on this occasion.
Many thanks, Ruth Bates Band 7 Paediatric Clinical Specialist OT, West Sussex ”