Theraposture product exports –
delivering independence worldwide

men smiling in delivery van with boxes

We have many enquiries from potential customers overseas for all products but mostly for Rotoflex Beds.

You will find below the answers to the most commonly asked questions, and all the information you need if you are considering purchasing from Theraposture when outside the UK.

green export map

Can we buy products from you if we are not in the UK?

Yes, you can buy from us direct. Whilst we are a UK-based Company, all our products can be purchased from overseas customers. Mostly these are Rotoflex beds.

We have sold products to customers in many countries including the US, France, Canada, the United Arab Emirates, Malaysia and more…

Can we see the products before we buy?

This is not possible as we supply directly from the UK. We have detailed videos on our website showing how the products work and our experienced team of advisors will help you select a product which best meets your needs.

More FAQs

Do you offer rentals for customers outside the UK?

We only sell products outside the UK.

Can I get a discount?

All our products are competitively priced. Discounts are not available for single purchases although this can be reviewed for multiple orders.

Will medical insurance pay for this product?

It is possible – we advise you contact your insurance provider for clarification. However, most beds bought are privately purchased.

What warranty or guarantee comes with the products?

Rotoflex beds are VERY reliable. We cannot offer a fully inclusive warranty for beds sold overseas. However, we do provide a full set of spare parts including motors and a control box. We always provide one to one advice and support over the phone, email or through Skype. Any parts used within the two-year parts only warranty is replaced FOC.

How are the goods shipped?

We can take care of the transportation for you or you can arrange for collection yourselves – it is your choice. Beds can be sent by Air or by Sea with the destination journey being by truck. If you decided to collect, you can select your own shipping Agent, or we can use our own Agent and arrange shipping for you. All orders are packed in quality export shipping crates.

Shipping by Air is quicker – approx. 5 days for most consignments. Shipping by Sea can take up to 10 days depending on the destination.

There is little difference in the cost of shipping by Air or Sea. Airfreight charges are largely dependent on consignment weight whereas Sea freight charges are dependent on consignment size.

Are there any additional costs I need to consider?

Yes, for nearly all destinations you will need to consider export duty, taxes and customs clearance. Charges for these vary and we recommend you contact your local office or Agent for information. For some destinations (such as Arab States) additional documentation will be required for customs clearance. We can arrange to get these documents for you but there is a small additional cost. These costs would be clearly identified on any product quotation.

How are the products delivered to my home?

For most destinations, the shipping Agent will arrange for the collection, shipping, and transfers (after customs clearance) to the destination address. Most consignments are delivered KERBSIDE and it is your responsibility to get the product into the property. Some Agents can provide tail-lift deliveries, others will require you to offload the product from the vehicle. This is all confirmed when we send our product quote to you so you will know in advance.

When your bed arrives it will be ready assembled and can be used straight away. We recommend that you have help to get the bed into your house. They are heavy but manageable.

How do we pay?

Our invoices are Ex-Works in GBP Sterling – we can help you with converting exchange rates at the time of quoting, but these do fluctuate daily so you would need to check this with current rates at the time of payment.

Payments can be made by bank transfer or with a credit/debit card payment over the phone. A 50% deposit is needed at the time of placing the order and the remaining 50% MUST be paid before the goods leave our factory.

We will provide you with our international banking details.

What happens once I confirm the order with my 50% deposit?

We will email you to confirm that your payment has been received and that your order is accepted. Our Export Manager will keep you informed regarding the progress of your order.
Rest assured you will be under no obligation to proceed if you do not wish to, and we will NEVER specify or recommend a product unless we are confident it will benefit the user.

What are the lead times and when is the earliest I could receive my order?

Lead times are dependent on which product is being ordered. Some of our products may be in stock at the time the order is placed. Other bespoke products can take approximately 4-5 weeks from the date of order. We will let you know the current lead times at the time of quoting, and you will receive an estimated date of despatch when orders and payments have been received. Remember, you will need to add shipping times to these dates.

I am interested in placing an order – what do I do now?

If you would like to know more, you can call our office and speak to one of our Specialist Product Advisors or you can email us. It would be helpful to know more about what you are looking for and the needs of the person who will be using the equipment. For example:

– Where are you based?
– What product are you looking for?
– The approximate height and weight of the user?
– A brief description of their condition and details about mobility issues etc.
– Information about any existing equipment which will be used in conjunction with any new equipment, i.e. hoists or standing/walking frames.

Once we have this information, we will contact you to discuss possible options and go through a suitable specification with you. Pricing can be confirmed, and we can arrange a quote for shipping for you. We will need your delivery address to calculate this accurately.

Theraposture delivery vans

Phone for upfront prices:

+44(0)1373 823030

Liam Bradell in office

export crate with bed platform in box

export crate with bed platform

export crate with packaged accessories

I am interested in placing an order –
what do I do now?

If you would like to know more, you can call our office and speak to one of our Specialist Product Advisors or you can email us. It would be
helpful to know more about what you are looking for and the needs of the person who will be using the equipment. For example:

  • Where are you based?
  • What product are you looking for?
  • The approximate height and weight of the user?
  • A brief description of their condition and details about mobility issues etc.
  • Information about any existing equipment which will be used in conjunction with any new equipment, i.e. hoists or standing/walking frames.

Once we have this information, we will contact you to discuss possible options and go through a suitable specification with you. Pricing can be confirmed, and we can arrange a quote for shipping for you. We will need your delivery address to calculate this accurately.

People in bed factory

theraposture team

Enquire here


Phone us now for upfront
prices: +44(0)1373 823030

plane, boat, and man in bed

Have a question?