Our Customer Care Charter
- To supply only products that will meet your specific needs.
- To answer your questions thoroughly and honestly.
- To allow you to see and try our products in the comfort and security of your own home without any obligation on your part - whatsoever!
- To explain our products in the presence of anybody else you wish to be present, family member, medical professional or whoever.
- To give a fully itemised written quotation once the specification you require has been agreed.
- Never to use high pressure sales techniques - in other words - to let our products sell themselves.
- To give a written guarantee.
- To ensure that our after sales service is up to the standard you would expect from a company with our reputation.
- To work to the company’s adopted BHTA Codes of Practice.